The National Transport and Safety Authority (NTSA) has urged motorists to collect their physical motor vehicle logbooks within two months, warning that unclaimed documents may be disposed of.
The authority said physical logbooks are retained at its offices for a maximum of six months, after which documents that remain uncollected become subject to disposal.
The latest reminder follows a public notice issued on June 11, 2026, informing motor vehicle owners that NTSA would not retain unclaimed logbooks beyond the stipulated period.
Motorists Warned Over Access to Services
NTSA has cautioned motorists that failure to collect their physical logbooks could affect applications for services that require the document.
The authority said applicants must attach the current or original logbook when submitting applications for services that require a copy.
“Clients WILL NOT be able to access services that require a copy of logbook without attaching the current or original logbook in their application,” NTSA stated.
Motorists have been advised to carry their previous logbooks and present their national identification documents at the designated collection centre or NTSA offices for verification.
The reminder comes after NTSA transitioned to a digital electronic logbook system on June 10, 2026.
Applications processed before the transition still require motorists to collect their physical logbooks, while newer applications use digital e-logbooks accessible through the eCitizen platform.
The shift forms part of the authority’s move towards digital service delivery for motor vehicle transactions.
Where Motorists Can Get Assistance
Motorists who need clarification on collecting their documents have been advised to visit the relevant NTSA offices or Huduma Centres.
They can also seek assistance through NTSA’s official social media platforms.
Vehicle owners are encouraged to confirm the status of their logbooks and collect any outstanding physical documents promptly to avoid possible disposal and delays when accessing services.
